Get support


There are two support options:

  1. rrKnights Tavern
  2. Support ticket system

 

 

1. rr Knights Tavern

What is it?
The rrKnights Tavern is an email list via a google group, an email list with customers of RR.If you send an email or reply to a topic (No "Reply All" required) all members of the group get your email.

What is it used for?
If there is a new release, we will post it there. Then you can discuss anything RR related with other RR customers: Problems, Questions, Tips, Tricks, Customizations, feature requests...
For some questions it is better to ask in this group, as the whole RRender community is able to read the topics. If a similar problem occours, you find a solution in the groups archive.

How to use it?
By default email list could send a bunch of emails on some days. So you should automatically sort these email into a subfolder of your email app. Some people are using a seperate email address for all email groups they are member of.

If you do not like many emails, you can change the google group settings that it will only send an email once a day.
Or no email at all.

Register your email address via this link (google mail is NOT required):
http://groups.google.com/group/rrKnights/subscribe
If you just want to take a look or search:
http://groups.google.com/forum/#!forum/rrknights

 

2. Support ticket system

The support ticket system creates a ticket for our support team.
These tickets are not public (the rrKnights Tavern is public).

You have two choices:

  • Please follow this link to create a new ticket.
    You can either create a new ticket directly or create a user account via the top menu.
    If you create a user account, then you can add multiple email addresses to send emails from.
    https://royalrender.zendesk.com/hc/en-us/requests/new

  • The support system is available via     Support (at) RoyalRender.de    as well.
    If you have created a user account with your email address(es) before, then the new ticket is added to your user account.

Note: It is possible for us to allow all users of one company to see all tickets of everyone else from the company.
This requires that everyone uses an email with the company domain in it.